We are available 24/7 for emergency service via phone call. You can also email us any time, emails will be replied to as quickly as possible during business hours and email should NOT be used for emergency service. As its not monitored regularly outside of business hours
If you email, we may not get back to you until the following business day. In some cases, we will still respond if we are available - so feel free to message us at any time. (remember we are small family owned - we need non-work hours also) We cannot schedule service via email. It must be called in . The service schedule changes by the
minute
Our office phones turn on at 8:30-3:30 (May 1-Sept 28th Offices close at 2:30) Sometimes they are VERY busy- if we miss a call, please leave a message we will call you back, if you leave a message. Please DO NOT call multiple times in a row- this makes it hard for us to talk to the customer we are with- therefore making it take longer to get to your call
Emergency Service is AVAILABLE 24/7- we always have a tech on call. You must call 570-494-0844 for all emergency service. During busy season, or if the tech is sitting at dinner, or with another customer.... You may need to leave a message. You WILL get a call back quickly- but to insure you get a call back you MUST leave a message
